General Questions & Answers
Frequently Asked Questions
Get your doubts resolved with our FAQ section.
What NDIS services do you provide?
As an NDIS service provider in Melbourne, we provide various services for many participants. Our support services are personalised for your needs and provided by qualified support workers.
Our NDIS services include the following:
- Household Tasks
- Assistance to Access and Maintain Employment or Higher Education
- Community Nursing Care
- Assistance with Travel/Transport Arrangements
- Innovative Community Participation
- Development of Daily Living and Life Skills
- Daily Personal Activities
- High-Intensity Daily Personal Activities
- Mental Health Support
Can you provide staff who speak languages other than English?
Yes, we have staff who speak English, French, and Creole, to make sure clear communication for individuals who prefer their native language.
How does the provider ensure quality service from staff?
We ensure top-quality service through regular performance reviews, ongoing training, and participant feedback. Our team frequently checks in to keep our care standards high and participants satisfied.
What experience do you have with NDIS participants?
Our team has years of experience working with NDIS participants, providing personalised care and support to help participants reach their goals.
How can I get in touch with you?
You can contact us by phone: at 0449 539 973 or email for any inquiries at: info@careonpoint.com.au
What training does your nursing staff receive?
Our nurses receive extensive training in clinical skills, medication management, and high-intensity support. They also undergo regular professional development to stay current with best practices.
Do I need to be part of NDIS to use your services?
No, our services are available to anyone aged 18 and older, regardless of NDIS status. If you have NDIS funding, you can use it; if not, we offer private payment options.
Do you charge travel fees?
Travel fees may apply based on location and service type. We keep costs transparent and can discuss details during the initial consultation.
Does your nursing service include medication management?
Yes, we provide medication management to ensure participants receive their medications safely and on time.
How do you handle emergencies with participants?
In emergencies, we maintain immediate communication with participants, their families, and healthcare providers. Our team is trained to respond quickly and effectively to ensure safety.